Grievance Redressal Mechanism
At KreditBharat, we are committed to providing exceptional service to all our customers. We understand that sometimes issues may arise, and we have established a comprehensive grievance redressal mechanism to address any concerns or complaints you may have.
Our Grievance Redressal Process
We follow a structured approach to resolve all grievances efficiently and effectively:
- Level 1: Customer Support - For initial queries or concerns, please contact our customer support team via email or phone. Most issues are resolved at this level within 3-5 working days.
- Level 2: Grievance Officer - If your concern is not addressed satisfactorily at Level 1, you may escalate it to our Grievance Officer who will review your case in detail.
- Level 3: Nodal Officer - For complex cases or if you're not satisfied with the resolution provided at Level 2, you can approach our Nodal Officer.
Contact Information
Customer Service:
Email: care@kreditbharat.com
Phone: 90078 65102 (9:00 AM - 6:00 PM, Monday to Saturday)
Grievance Officer:
Mr. Aaryan Raj
Email: grievance.officer@kreditbharat.com
Address: D-4, Westend Marg Saidulajab Extension, Saket, New Delhi, Delhi - 110030
Turnaround Time
We are committed to resolving your grievances within the following timeframes:
- Acknowledgment of grievance: Within 24 hours
- Resolution at Level 1: 3-5 working days
- Resolution at Level 2: 7-10 working days
- Resolution at Level 3: Within 15 working days
Escalation to Regulatory Bodies
If you are not satisfied with the resolution provided by our internal grievance redressal mechanism, you may approach the following regulatory bodies:
Our Commitment
At KreditBharat, we value your feedback and are committed to providing fair, transparent, and efficient resolution to all grievances. Your satisfaction is our priority, and we continuously work to improve our services based on your inputs.
We assure you that all complaints will be handled with utmost confidentiality and professionalism.